This Privacy Policy describes how your personal data is collected, used, stored and protected in the context of using the Appointments portal (hereinafter "Appointments"). We are committed to ensuring the protection of your fundamental rights and freedoms, in accordance with Law no. 195/2024 on the protection of personal data and other applicable normative acts.

Identity and contact details of the operator: the main operator responsible for processing your data in the context of the technical functioning of the Portal is:

Public Institution "Electronic Governance Agency" (EGA)
• IDNO: 1010600034203
• Address: Chisinau, Stefan cel Mare si Sfant blvd., 134, MD-2012
• Email: office@egov.md

Depending on how you interact with the Portal, we may process the following categories of personal data:

• Identification data: name, surname, personal identification number (IDNP), date of birth, citizenship, gender.
• Contact data: email address, phone number, domicile/residence address.
• Technical data: IP address, browser type and version, operating system, location data (if enabled), cookie identifiers, activity logs.

We process your personal data for legitimate and well-defined purposes, for each of which there is a clear legal basis, according to the table below:

Your data may be disclosed, strictly as necessary, to the following categories of recipients:

• Other public authorities and institutions: for the purpose of providing the requested public service or based on legal obligations.
• Payment service providers: for processing financial transactions (in case of services involving payments).
• Postal and courier service providers: for delivery of documents or results of public services.
• Technical service providers (authorized persons): companies that provide us with hosting, software maintenance, cybersecurity services, etc. They act on the basis of our instructions and are contractually obliged to ensure the confidentiality and security of data.
• Law enforcement agencies and courts: upon their request, under the conditions of the law.

As a rule, your data is processed and stored on the territory of the Republic of Moldova or in the European Economic Area.

We do not transfer your personal data outside the European Economic Area.

In case a transfer is absolutely necessary (e.g., using a technical service hosted in a third country), it will be carried out only with compliance with the guarantees provided by Law no. 195/2024, such as:
• Existence of an adequacy decision issued by the competent authority
• Conclusion of standard contractual clauses approved by CNPDCP

We keep your personal data only for the period necessary to fulfill the purposes for which they were collected, in accordance with legal provisions. Upon expiration of the storage period, the data will be deleted or irreversibly anonymized.

According to Law no. 195/2024, you benefit from the following rights:

• Right to information: the right to receive clear and transparent information about processing activities.
• Right of access: the right to obtain confirmation that your data is being processed and to access this data.
• Right to rectification: the right to request correction of inaccurate data or completion of incomplete data.
• Right to erasure ("right to be forgotten"): the right to request deletion of data, under certain conditions provided by law.
• Right to restriction of processing: the right to obtain restriction of data processing, in certain cases.
• Right to data portability: the right to receive data in a structured format, commonly used and machine-readable, and to transmit it to another operator.
• Right to object: the right to object to data processing for reasons related to your particular situation.
• Right not to be subject to automated individual decision-making: the right not to be the subject of a decision based solely on automated processing, including profiling, which produces legal effects concerning you.
• Right to lodge a complaint: the right to lodge a complaint with the National Center for Personal Data Protection (CNPDCP) at the address: Chisinau, Serghei Lazo str., no. 48, MD-2004.

To exercise these rights, you can submit a written and signed request to the contact details mentioned in section 2.

EGA implements appropriate technical and organizational measures to protect your personal data against destruction, loss, alteration, unauthorized disclosure or unauthorized access.

These measures include, but are not limited to:
• Communication encryption
• Strict role-based access control
• Information security policies
• Periodic audits and staff training

All in accordance with the Requirements approved by Government Decision no. 1123/2010 and international best practices.

The service uses cookie files to ensure the proper functioning of the site and to improve the browsing experience.

This Privacy Policy may be updated periodically to reflect legislative or operational changes. The updated version will be published on this page, and the effective date will be revised. We encourage you to periodically consult this policy.